No Surprises on Delivery!
Your order ships with Delivery Duty Paid (DDP). We’ve included all import duties, broker fees, and shipping costs in your checkout total – so everything’s covered upfront. When your package arrives, you’ll just receive it – with no unexpected charges at the door. Please note: Local taxes (e.g., state or sales tax) may still apply and are the recipient’s responsibility.
Important: Due to current border regulations, exchanges and returns are not possible. Please double-check that you’ve selected the correct size for the perfect fit. If you need sizing help or have questions, reach out to us anytime – we’re here to assist!
Tracking Information
Once your order has shipped, we will email you the tracking details. If you don’t receive the email, please check your spam, junk, or promotions folder, or contact us directly for assistance.
Shipping Times
Please refer to the charts below for approximate preparation and delivery times. For express shipping options, contact us directly.
| Kangapouch Product | Preparation Time |
| Organic Cotton | 1 to 3 business days |
| Regular White Cotton | 1 to 3 business days |
| Prints/Custom Orders | 3 to 5 business days |
| Toddler Duvet | 2 to 5 business days |
| Shipping Destination | Delivery Time | ||
| USA | 3 to 11 Business Days (usually 4) | ||
| Canada | 1 to 8 Business Days | ||
| International | 6 to 14 Business Days |
Shipping Details
Carriers
We ship from Canada using UPS, FedEx, or USPS depending on the order.
Signature Requirements
A signature may be required for larger shipments upon delivery.
Liability
Kangapouch is not responsible for packages once they are dropped off at the shipping depot and a tracking number has been provided.
Accurate Shipping Address
Please ensure the provided shipping address is correct to avoid delays or issues with delivery.