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Please be sure you have selected the correct size of Kangapouch.

Any returns or exchanges must be made within 30 days of receipt of the product.
The Kangapouch cannot have been used. This means that it cannot have been, slept in, washed or soiled.

All sales on Factory Seconds, Toddler Duvets and Duvet Covers, or any custom made orders are considered final sales.

Please contact us for return instructions.

Return shipping is at the expense of the customer.
Returns will be charged a $15 US restocking fee.

Return packages coming from the US must be shipped with United States Postal Service USPS (EMS service excluded).
Mark as ‘Return’ on the package in large letters as well as on the customs form. The customs comodity is ‘Baby Clothing’

USA returns from any courier such as Fedex, DHL or UPS will not be accepted.

Returns or exchanges from any country other than the USA or Canada are not accepted.
All of our products have been checked for quality prior to shipping.
However, should you have a concern, please contact us immediately.